About the Role

The Customer Activation Manager will be responsible for generating and managing innovative, safe and diverse work type activities for Workskil Australia customers to enhance their chances of securing sustainable employment across the Transition to Work (TtW) Program in the region.

The Youth Job Coach is responsible for providing intensive person centred case management and mentorship to approximately 50 Transition to Work (TtW) participants, aged 15-24. The role will include undertaking ‘direct employer marketing’, providing individual support and the running of facilitated group-based job search sessions to motivate and promote further job placements for participants. You will undertake detailed assessments, set goals, stabilise non-vocational issues, improve vocational skills, refer to a range of services and motivate and assist the young person find sustainable employment or re-enter education and provide post placement support. 

Travel across the region will be required so holding an unrestricted driver's licence and the ability to drive are essential for this role. This role is being offered on a full time, ongoing basis based at our Marrickville site.

You’ll also experience the work/life balance that comes with working a 9 day fortnight, with a dedicated and fixed day off every second week. You will still receive the remuneration of a full time employee in addition to the ability to salary sacrifice. This challenging role will be a well sought after opportunity so we encourage you to submit your application at your earliest convenience.

About You

To be successful in the role you will have:

• Proven ability to establish and manage all activities in the region including Training, Education opportunities in the Region;
• Demonstrated development and maintenance of an activation plan with the purpose of communication activities to stakeholders to commence TtW participants into, including education options;

• Work effectively with a culturally diverse range of people, employers and staff;

• Effectively prove your strong knowledge of industry and the labour market;

• Demonstrate your strong assessment, case management and motivational skills;

• Demonstrate your communication skills to negotiate customised jobs for participants with barriers to employment;

• Proven ability to deliver group-based sessions and trainings to TtW participants including Great Futures (Career Planning) and Job Search, as required;
• Strong understanding of the local labour market and the needs and expectations of employers;
• Strong Communication skills to liaise extensively with various stakeholders in order to establish a range of activities for participants to meet their requirements; and
• Proven ability to work with young people and especially young people who are culturally or linguistically diverse, Aboriginal and Torres Strait Islander young people and young people with a prior offender history; and
• Strong administration skills and the ability to keep up to date and accurate reports and other information to management as required.

You will also be required to:

• Hold a current driver’s licence;
• Hold a valid WWC Check;
• have a good understanding of WHS practices;
• Have a minimum of one years experience in a management role;
• Have a minimum of two years experience in Employment Services; and
• Have a minimum Certificate IV in Employment Services or Career Development or Youth and have completed three 3 WHS Modules from Certificate IV in WHS.

About Us

Workskil Australia is a national not-for-profit and charitable organisation, with almost 40 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.

We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused and can contribute to a strong team. In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.

We work hard every day to:

• Work with our Customers to secure great long-term job opportunities.
• Meet the labour needs of business and industry through quality recruitment services at no cost.
• Assist businesses with diversifying their workforce.
• Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.

Our values remain at the heart of everything we do and we strive to conduct our business with the highest degree of care, integrity, respect, honesty and service. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.

Remuneration

A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.

About your Application

For your application, please include both a cover letter and resume. Your letter should set out why you are the appropriate candidate for the role. For ease of upload, we encourage you to combine these into one file as a pdf or word document. Incomplete applications will not be considered.

If you progress in your application for this role Workskil Australia will undertake screening, including medical assessments and police checks to ensure that you can carry out the inherent requirements of this role and that reasonable accommodations can be made. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position. To learn more about working at Workskil Australia head to https://www.workskil.com.au/about-us/work-with-us/ 

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.  

Workskil Australia is an inclusive, equal opportunity employer and we particularly welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds and applicants who have a disability. We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.