Print-friendly Job Ad with web address and scannable QRCode    
Customer Service Officer
Broadmeadows, VIC


About the Role


An exciting opportunity is now available for a Customer Service Officer (CSO) to join our Broadmeadows team. This role is responsible for making delightful first impressions on our customers, being the face of Workskil Broadmeadows. This superstar administrator directs inquiries to the appropriate area, in a timely manner and provides operational support to their colleagues.


The successful candidate finds balancing day to day tasks easy with strong time management and organisational skills. They are competent using the Microsoft suite and have experience taking accurate queries by phone and using a customer relationship management system. As the first point of contact for all visitors to the site the CSO has a professional and friendly demeanour, even when dealing with a wide range of people, which can at times be challenging. Teamwork is paramount, as the site works closely to assist customers into quality employment.


This role is being offered on a full time, fixed term contract, ending 31 July 2020. Working hours are Monday to Friday, 8:30am to 5:00pm.



What we're looking for  

  • Excellent administration skills, attention to detail and computer literacy; including competent with Microsoft Office Suite;
  • Strong verbal and written communication skills;
  • Experience in a busy reception or front of house role dealing with a wide range of members of the public;
  • A proven ability to maintain a calm and professional approach when dealing with difficult situations;
  • Ability to work with culturally or linguistically diverse people, ex-offenders, youth and disadvantaged groups;
  • Intermediate to high level administrative skills including ability to type at a minimum of 30 wpm; and
  • Awareness of the Employment Services industry and ability to prepare and edit resumes (desirable).


Workskil Australia promotes a positive team culture where high performance can thrive. We value excellent customer service, integrity and honesty in our employees. If you have a genuine passion for working with those in need, an ability to meet individual targets and can contribute to a strong team then we'd love to hear from you.


In return for your truly valued contribution we will support your ongoing career development and offer a friendly, supportive & innovative environment for you to thrive.



About Us


Workskil Australia is a national not-for-profit and charitable organisation, with over 35 proud years of supporting Australians to achieve sustained economic and social self-reliance. We do this by providing a range of employment, work experience, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia and Victoria.


We work hard every day to:

  • Meet the labour needs of business and industry through quality recruitment services at no cost.
  • Assist businesses with diversifying their workforce.
  • Provide specialist employment and community services to people seeking work, including people with mental illness, injury or disability and Indigenous Australians.
  • Deliver work experience projects to the community.
  • Our values remain at the heart of everything we do and strive to conduct our business with the highest degree of care, integrity, respect, honesty and service, while demonstrating teamwork and leading by example. We believe that the care, respect and high level of service we give to all of our customers is our key point of difference.


Watch this short video from our staff about what its like to work at Workskil





A competitive salary will be negotiated commensurate with skills and experience. As Workskil Australia is a public benevolent institution, we can also offer a portion of the salary through tax effective salary packaging.


Apply Now! 


Visit the careers page on or via the Apply link below.


All applications must include a cover letter and resume combined together in one file as either a pdf or word document ready to upload. Please allow approximately 15 minutes to complete your application and psychometric assessment.


Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.


Workskil Australia is an inclusive, equal opportunity employer. We particularly welcome applicants who identify as Indigenous, from culturally and linguistically diverse backgrounds or have a disability.


No Recruitment Agencies Please  

  View Map

  View Further information…

Print-friendly Job Ad with web address and scannable QRCode